Numerous Chinese publications, including The Sixth Tone and NBD News, have reported that ‘ghost drivers’ are frightening Uber passengers into paying for trips they didn’t even take. Some passengers in Tianjin, Qingdao, Chengdu, Beijing, Shanghai and Suzhou have been canceling Uber rides after seeing creepy driver profile pictures pop up in the app. Uber acknowledged the phenomenon and told The Sixth Note that it is “collecting all kinds of evidence and will pass them on the public security department.” The company also said that customers will receive refunds when they report such incidents through the app. Quartz noted that in April, Uber rolled out a facial recognition feature in the driver-side app, which matches drivers’ faces to their profile pictures when they sign up. ...
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